Home > DBA, Oracle > Classic Metalink Retires

Classic Metalink Retires

I found this message on the Classic MetaLink/My Oracle Support website when I went to create a service request this weekend. I tried calling the 800 number but only got a recorded message. I left a message but was not called back. Luckily, we were able to solve our problem ourselves.

A READ-ONLY version of Classic MetaLink is available for Oracle customers and employees during the upgrade from Classic MetaLink/My Oracle Support to the new My Oracle Support platform. During the upgrade weekend, the My Oracle Support portal will not be available. Knowledge Base, Patches & Updates, and Certify are available via this READ-ONLY version of Classic MetaLink during the upgrade period.

PLEASE NOTE: The Knowledge Search is not functioning. If you know the document ID you can view individual documents by using the following URL format and replacing the document ID at the end with the document you want to view:


For any Service Request needs during the upgrade period, please contact Global Customer Support via telephone. This READ-ONLY version of Classic MetaLink can be used to view Service Requests only. Please do not update your Service Request or make changes. You will encounter errors if any updates or changes are attempted. You may copy the contents of your Service Request as needed, but changes and updates will only be available once the upgrade has been completed on the portal.

Following the upgrade, My Oracle Support will become the single online support platform for all Oracle products, and Classic MetaLink will retire.

Categories: DBA, Oracle
  1. donna
    November 20, 2009 at 12:46 pm

    oh, sure, i have all the doc IDs memorized. no hurry on fixing the search thingie.

  2. Iggy Fernandez
    January 10, 2010 at 12:48 pm

    If you want to go back to the old HTML version of Metalink, it has been made available at http://supporthtml.oracle.com/. To be able to search the knowledge base, you have to correct your Knowledge Preferences because they now default to JD Edwards 🙂 The Knowledge Preferences settings can be accessed via the Profile link at the top right hand corner of the Metalink site.

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